You have an AI support agent or an AI sales agent live in front of customers. Nobody is assigned to test it like a real customer every week.
That team is who the weekly brief is for.
The team
Support answers returns, orders, and account questions. Sales answers price, discount, and product fit. The agent is the front door customers already use.
The project that shipped the agent is over. The weekly job of posing as a customer is unowned. A prompt gets tried when a ticket looks odd. A screenshot gets dropped in chat. Then the week moves on.
Watching the Chat Is Not a Weekly Brief describes that habit. This note names the team that has no one assigned to that test.
What Undercover does
Undercover runs secret-shopper tests of the live agent. The tests talk to the same support or sales agent customers already use.
Undercover then sends a written weekly brief. The brief includes transcript evidence and what to change. Each finding quotes the turns that support it. Each recommendation stays tied to a finding.
The Weekly Brief Retainer is one written intelligence brief on one live agent, every week. Undercover tests run against that target. The brief reports security, quality, and compliance highlights with evidence. Recommendations are transcript-backed. It is not a certification, and it is not a guarantee that the agent is safe.
$500/week. Cancel from the receipt Stripe emails you.
What Arrives in Week 1 of the Weekly Brief shows the shape of that packet, using labeled example transcripts.
What the team receives
- Secret-shopper tests of one live support or sales agent
- A written brief every week
- Transcript evidence attached to each finding
- A list of what to change on that agent
What the brief is not
The brief is not a penetration test, a legal opinion, or a mark you can put on the site. If a line is not backed by a transcript, it is not in the brief.
Start on the weekly brief page. Name the live support or sales agent.
Key Takeaways
- The brief is for teams with a live AI support or sales agent and no weekly customer-style test
- Undercover runs secret-shopper tests of that live agent
- The written brief includes transcript evidence and what to change
- The price is $500/week, and the packet is test evidence, not a certification
Look for an unassigned live agent in transcripts
Look for a live support or sales agent with nobody assigned to test it like a real customer, in transcripts. Findings are test evidence, not a certification.
Start weekly brief