Introducing UndercoverAgent

We're thrilled to announce UndercoverAgent.ai — the first secret shopper platform designed specifically for testing AI agents.

The Problem with AI Testing Today

AI agents are becoming the face of businesses everywhere. From customer support chatbots to voice assistants and sales agents, these AI-powered systems handle millions of conversations daily. But here's the uncomfortable truth: most companies have no idea how well their AI agents are actually performing.

Traditional QA approaches fall short:

• Manual testing is slow, expensive, and doesn't scale
• Unit tests can't capture the nuance of real conversations
• User feedback comes too late — after customers are already frustrated

Enter UndercoverAgent

Just like mystery shoppers evaluate retail experiences, UndercoverAgent goes undercover to test your AI agents like a real customer would. We simulate realistic conversations, probe edge cases, and uncover the blind spots your internal testing misses.

What We Test

• Factual Accuracy — Does your agent give correct information?
• Jailbreak Resistance — Can users manipulate your agent into inappropriate responses?
• Compliance — Does your agent follow your business rules?
• Edge Cases — How does your agent handle unusual requests?
• Consistency — Are responses reliable across multiple interactions?

How It Works

1. Connect Your Agent — Point us to your chatbot, voice agent, or API
2. Choose Your Scenarios — Select from pre-built test suites or create custom scenarios
3. We Go Undercover — Our AI testers interact with your agent naturally
4. Get Detailed Reports — Receive actionable insights with specific failure examples

Why Secret Shopping Works

The key insight is that testing from the outside reveals different issues than testing from the inside. When you're building an AI agent, you know how it's supposed to work. You test the happy paths. You forget about the edge cases.

UndercoverAgent takes the customer's perspective. We don't know your internal logic. We just ask questions like a real user would — and we find the gaps.

Join the Waitlist

We're launching soon and accepting early access applications. Be among the first to discover what your AI agents are really doing when no one's watching.

Join the Waitlist →

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UndercoverAgent.ai — Test your AI agents before your customers do.